NetCare support services are flexible and scalable, designed to provide a smarter way to manage your IT. Our managed network services team consists of well-trained and dedicated engineers who will deliver and manage your network from start to finish, ensuring exceptional standards of care and support. You have our support whenever and however you need it.
Our qualified engineers answer your call and start dealing with issues straight away. It only takes 30 seconds on average for us to pick up the phone!
HELPDESK OPENING HOURS
Our IT engineering team work remotely and on-site to provide support from 8.30am to 6pm on week days. Extended support for emergencies is also available for out-of-office hours and weekends.
We provide you with a detailed report on the performance of your network and let you know of any incidents occurred and how they were resolved.
When a critical fault is being recorded, your request is automatically escalated to our engineer managers for immediate action.
You will be assigned a dedicated account manager who is going to deal with all your enquiries. The assigned account manager will also manage, monitor and provide a monthly report of the services provided.